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Working Paper
Chargebacks: another payment card acceptance cost for merchants
Although chargebacks are perceived as one of the major cost components for merchants to accept card payments, little research has been conducted on them. To fill that gap, this paper describes the current chargeback landscape by generating detailed statistics on chargebacks for signature-based transactions. Our data are from merchant processors, which, altogether, processed more than 20 percent of all signature-based transactions in the United States. For Visa and MasterCard transactions, chargebacks merchants receive are, on average, 1.6 basis points (bps) of sales number and 6.5 bps of ...
Briefing
Managing Fraud in Remote Payments
Working Paper
The Initial Effects of EMV Migration on Chargebacks in the United States
To reduce counterfeit fraud in the card-present environment, the United States started migrating to EMV chip technology in the mid-2010s. Since October 2015, merchants have been liable for counterfeit fraud committed using EMV cards if the merchants had not adopted EMV chip-readable terminals. In particular, merchants are held liable through chargebacks. {{p}} This study examines the initial effects of the EMV liability shift on fraud chargeback and merchant loss rates using data from merchant processors and PIN debit networks. Combined with gross fraud rates?overall fraud rates regardless ...