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Keywords:Banks and banking - Customer services 

Journal Article
Native American Bank: banking the unbanked

In 2001, 21 tribes formed Native American Bancorporation, the first nationally focused tribal bank. A Chippewa Cree and former assistant vice president of commercial lending explains why NAB?s understanding of tribal law has helped the bank serve customers better.
Communities and Banking , Issue Sum , Pages 20-23

Journal Article
One-stop shopping: milk, eggs, and car loans

A growing number of financial institutions have opened branches inside supermarkets. The move helps to improve market access and boost service and revenues.
Cross Sections , Volume 13 , Issue Spr , Pages 12-14

Journal Article
Between a rock and a hard place: the CRA-safety and soundness pinch

A statistical model of regulatory exam ratings provides evidence of conflict between Community Reinvestment Act (CRA) objectives, on one side, and safety and soundness standards, on the other. In his analysis of supervisory goals, Jeff Gunther finds that concentrating bank assets in loans and managing capital at relatively low levels tend to help CRA ratings while hurting CAMEL ratings. Also, banks with financial problems are more likely to receive substandard CRA ratings, even though a shift in resources away from CRA objectives may be necessary to facilitate financial recovery. These ...
Economic and Financial Policy Review , Issue Q II , Pages 32-41

Conference Paper
Discussion of the new tool set in banking

Proceedings , Paper 442

Journal Article
New rules aim to clarify overdraft information

New amendments to Regulation DD address how banks inform their customers about bounced-check protection services.
Financial Update , Volume 18 , Issue Q 3

Working Paper
Inflation and financial sector size

Traditionally, the cost of expected inflation has been seen as the "shoeleather cost" of going to the bank more often. This paper focuses on the other side of these transactions--i.e., on the increased production of financial services by financial firms. I construct a model in which households must make purchases either with cash or with costly transactions services produced by firms in the financial services sector. Higher inflation leads households to substitute purchased transactions services for money balances, increasing the size of the financial sector. A test of the model using ...
Finance and Economics Discussion Series , Paper 96-16

Working Paper
Service output of bank holding companies in the 1990s and the role of risk

This paper constructs a new measure of output for Bank Holding Companies (BHCs) over the period 1986 to 1999. This flow measure of bank value added follows from a unified model of bank operation that integrates theories of production, financial intermediation, and asset pricing. The primary contribution of the model is to demonstrate how one should account for risk when measuring the value added of bank services. One key implication is that the risk-related return on the funds banks borrow and lend should be excluded from the nominal value of the services banks produce, since the model ...
Working Papers , Paper 03-6

Conference Paper
Business-to-business: challenges and opportunities

Proceedings , Paper 752

Conference Paper
Assessing innovations in banking

Proceedings , Paper 439

Journal Article
Finding common ground: the Massachusetts Community & Banking Council experience

Communities and Banking , Issue Win , Pages 3-9

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