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Keywords:Banks and banking - Customer services 

Journal Article
Potential employment effects of the restructuring of retail banking

The author explains that two steps being taken by banks to restructure their branch systems--the substitution of supermarket branches for traditional offices and the expansion of telephone banking through twenty-four-hour phone centers--may adversely affect employment in New York State as well as across the country.
Economic Policy Review , Volume 3 , Issue Feb , Pages 75-78

Conference Paper
Business-to-business: challenges and opportunities

Proceedings , Paper 752

Journal Article
Changing technology and the payment system

On September 11, 2000, Jamie B. Stewart, Jr., First Vice President and Chief Operating Officer of the Federal Reserve Bank of New York, delivered the following remarks at Sibos 2000, the international banking operations seminar sponsored by the payment network SWIFT (Society for Worldwide Interbank Financial Telecommunications).
Current Issues in Economics and Finance , Volume 6 , Issue Oct

Journal Article
Between a rock and a hard place: the CRA-safety and soundness pinch

A statistical model of regulatory exam ratings provides evidence of conflict between Community Reinvestment Act (CRA) objectives, on one side, and safety and soundness standards, on the other. In his analysis of supervisory goals, Jeff Gunther finds that concentrating bank assets in loans and managing capital at relatively low levels tend to help CRA ratings while hurting CAMEL ratings. Also, banks with financial problems are more likely to receive substandard CRA ratings, even though a shift in resources away from CRA objectives may be necessary to facilitate financial recovery. These ...
Economic and Financial Policy Review , Issue Q II , Pages 32-41

Journal Article
Banking from home. Touted as the future of banking for many years, home banking is finally poised to enter the present

The Region , Volume 9 , Issue Jun , Pages 14-21

Working Paper
Productivity and economies of scale in the production of bank service value added

This paper uses a new measure of bank service output to estimate various specifications of production and cost functions for Bank Holding Companies (BHCs) over the period 1986 to 1999. The new output series is a true flow measure of bank service value added, and it follows from a unified model of bank operation that integrates risk and the measurement of bank services. The model also establishes separability between the production function of bank services and the funds borrowed and lent-a special intermediate input for banks. The preferred specification of the cost function estimates a large ...
Working Papers , Paper 03-7

Working Paper
Real output of bank services: what counts is what banks do, not what they own

The measurement of bank output, a difficult and contentious issue, has become even more important in the aftermath of the devastating financial crisis of recent years. In this paper, we argue that models of banks as processors of information and transactions imply a quantity measure of bank service output based on transaction counts instead of balances of loans and deposits. Compiling new and comparable output measures for the United States and a range of European countries, we show that our counts-based output series exhibit significantly different growth patterns from those of our ...
Working Papers , Paper 11-1

Journal Article
New rules aim to clarify overdraft information

New amendments to Regulation DD address how banks inform their customers about bounced-check protection services.
Financial Update , Volume 18 , Issue Q 3

Conference Paper
Financial innovations and deposit insurance

Proceedings , Paper 436

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