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Keywords:Banks and banking - Customer services 

Journal Article
Banking unbanked immigrants through remittances

High service fees for sending money abroad can be a financial strain for low and moderate-income immigrants. George Samuels explores how some mainstream financial institutions are offering competitive pricing for the service and, as a result, are banking a new set of customers.
Communities and Banking , Issue Fall , Pages 3-8

Journal Article
One-stop shopping: milk, eggs, and car loans

A growing number of financial institutions have opened branches inside supermarkets. The move helps to improve market access and boost service and revenues.
Cross Sections , Volume 13 , Issue Spr , Pages 12-14

Journal Article
New cash access policy, effective May 1, 1998

Federal Reserve Bulletin , Issue Jun

Working Paper
Retail pricing of ATM network services

This paper develops a model of wholesale and retail fee-setting for automated teller machine (ATM) network services, and comparative statics results are derived. Retail ATM fees are shown to be dependent on the demand-side network effect and economies of scale in production of network services. These, in turn, are functions of the size of the ATM network. Survey data on bank fees are linked with the bank's probable ATM network membership, and the retail ATM fees are regressed on ATM network size and other variables in a reduced-form estimation. The results suggest that both network effects in ...
Working Papers , Paper 96-12

Journal Article
Banking in the age of information technology

Regional Review , Volume 9 , Issue Q4 , Pages 24-30

Conference Paper
Discussion of the new tool set in banking

Proceedings , Paper 442

Journal Article
Native American Bank: banking the unbanked

In 2001, 21 tribes formed Native American Bancorporation, the first nationally focused tribal bank. A Chippewa Cree and former assistant vice president of commercial lending explains why NAB?s understanding of tribal law has helped the bank serve customers better.
Communities and Banking , Issue Sum , Pages 20-23

Journal Article
New rules aim to clarify overdraft information

New amendments to Regulation DD address how banks inform their customers about bounced-check protection services.
Financial Update , Volume 18 , Issue Q 3

Conference Paper
The sure path to growth: anticipating and meeting your customers' needs

Proceedings , Paper 926

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